IT Service Desk Analyst with Portuguese and Spanish

Popis pozice

Can you speak fluent Spanish, Portuguese and also English?
Are you interested in the IT field?
Would you like to be a part of a successful company based in Prague?
If so, this might be the right job opportunity for you!
As an IT Service Desk Analyst, your daily responsibilities will be:

• Communication via phone and e-mail with customers/colleagues from South American and EU countries
• Providing support to IT incidents and requests (solving, analyzing, evaluating) and informing users about the resolutions
• Forwarding the completed IT requests to the 2nd level of IT support
• Updating data into the database
• Working with IT service Desk tools on a daily basis
• Cooperating with other departments and colleagues

Požadavky

• Min. High School Education
• Solid command of all three; English (B2) Portuguese (B2), Spanish (B2)
• Interest in the IT field
• Great communication skills
• Analytical mind
• Previous experience in IT support is nice to have
• Open to learning new things

Benefity

• 25 dnů volna
• pružná pracovní doba
• 13. mzda
• stravenky 130 Kč/den od zaměstnatele (celkově 180 kč/den)
• Flexipass 500 Kč/měsíc (Sodexo)
• plně hrazené kurzy na odborný rozvoj a školení
• intenzivní využívání cizích jazyků a kurzy na pracovišti
• akce pro zaměstnance a jejich rodiny
• Goethe Institut kurzy a certifikáty (proplaceno)
• CAE kurzy a cetifikát (proplaceno)
• Cervantes kurzy a certifikát (proplaceno)
• Příspěvky na home office