Customer Account Specialist with Italian

Popis pozice

We are seeking for multilingual candidates who speak perfect Italian, also with customer service background and willingness to learn.
As a Customer Account Specialist you will be responsible for:

• Taking care of an assigned portfolio of customers
• Assisting customers with how-to’s
• Handling customer service inquiries and issues via telephone or email
• Establishing and maintaining effective working relationships with co-workers, supervisors, and customers
• Performing day-to-day administrative tasks on requests such as maintaining records and process paperwork
• Advising customers regarding order entry, purchase orders, logistics, delivery, as well as collect customer feedback
• Supporting the customer during the entire order to cash process
• Maintaining and managing relationships with them
• Solving possible issues and giving advice if needed

Contract: 1 year with a possibility of prolongation
Location: Prague 3

Požadavky

• Fluent English and Italian min. B2+ in oral and written form
• Being professional and having a positive attitude is desired
• Good communication skills are essential!
• Previous customer service/logistics background
• Ability to work under pressure
• Being an independent and responsible person
• Ability to work effectively either alone or as part of a team
• Excellent and effective organizational and time management skills

Benefity

• 5 weeks of vacation
• Annual bonus
• Meal allowance
• Training and courses
• Other benefits