IT Service Desk Specialist

Popis pozice

Our client is looking for a Service Desk Technician to join its international IT team in Prague.

• Support users across Windows, Microsoft 365, Active Directory, Microsoft Entra ID, Freshservice, Intune, SCCM, VPN, and Teams
• Provide 1st line technical support via phone, email, chat, and ITSM tools while meeting agreed SLA targets
• Troubleshoot hardware, software, operating system, and network connectivity issues
• Manage user accounts, access requests, onboarding/offboarding, and endpoint configuration
• Collaborate with infrastructure, network, security, and application teams to resolve complex incidents
• Maintain accurate documentation, knowledge articles, and IT asset records while contributing to continuous service improvement
• Deliver an excellent customer experience by providing timely communication and high-quality technical support

Požadavky

• At least 2 years of experience in an IT Support or Service Desk position
• Good knowledge of Windows, Microsoft 365, Active Directory, Microsoft Entra ID, and Multi-Factor Authentication (MFA)
• Experience with ITSM processes, incident management, and SLA-driven support
• Understanding of networking fundamentals, including TCP/IP, DNS, VPN, and Wi-Fi
• Strong customer-focused approach with excellent communication and problem-solving skills
• Fluent English, both written and spoken
• Bachelor's degree in IT or equivalent practical experience is an advantage

Nice to Have

• Experience with Freshservice or another ITSM platform
• Knowledge of Microsoft Intune, Autopilot, or SCCM
• ITIL Foundation certification or practical ITIL knowledge
• Experience supporting Microsoft Teams collaboration or meeting room solutions
• Experience working in regulated or compliance-driven environments

Benefity

• 5 weeks of vacation and 5 sick days
• Annual performance bonus
• Cafeteria benefit program and meal vouchers
• Pension contribution and life & accident insurance
• Flexible working hours
• Occasional work from home