Senior Architect – CCaaS | Genesys Cloud

Popis pozice

Join an international organization where you will shape enterprise-scale Customer Experience and Contact Center solutions in a modern, technology-driven environment.
The role focuses on Genesys Cloud CX, CCaaS, omnichannel communication, WFM, AI, NLP, APIs, and cloud technologies.

• Work with Genesys Cloud CX, CCaaS, omnichannel solutions, WFM, AI, APIs, and cloud integrations to design modern Contact Center environments
• Take ownership of the overall technical architecture and long-term development of the Genesys Cloud platform
• Design secure, scalable, and resilient solutions across voice, digital channels, routing, queuing, workforce management, and reporting
• Translate business requirements into solution architectures, technical specifications, integrations, and configuration concepts
• Lead architecture discussions and solution workshops while supporting engineering and product teams with technical guidance
• Identify opportunities to use AI, bots, NLP, conversational technologies, and digital channels to improve customer interactions
• Establish architecture standards, governance principles, and best practices across the Contact Center technology landscape

Požadavky

• 8+ years of professional experience in Contact Center technologies, with strong hands-on expertise in Genesys Cloud CX
• Strong knowledge of CCaaS, omnichannel communication, routing, queuing, WFM, and conversational design
• Proven experience designing and implementing large-scale enterprise Contact Center solutions
• Strong understanding of cloud architecture, API integrations, security, and system interoperability
• Experience with AI-driven Contact Center technologies such as bots, NLP, conversational AI, or similar solutions
• Strong architectural, analytical, and problem-solving skills with excellent stakeholder communication
• Fluent English and confidence working in an international environment

Nice to Have

• Genesys Cloud certification
• Experience with Genesys Cloud AI, CCAI, or comparable Contact Center AI solutions
• Knowledge of AppFoundry and third-party integrations
• Experience working with Agile product and engineering teams

Benefity

• 5 weeks of vacation + 6 sick days, and additional days off for long-term cooperation
• Annual bonus of up to 20% of gross annual salary
• Flexible working hours and hybrid model (3 days home office per week)
• Company car for private use or car allowance
• Multisport card and other leisure benefits
• Meal allowance and additional benefits via Edenred system
• Pension and life insurance contributions
• Support for professional development, including training and certifications
• Work on international projects using modern technologies
• Option to purchase company shares under favorable conditions
• Rewards for work anniversaries and long-term cooperation
• Company events, health & wellbeing activities, and other employee benefits