IS Support Services Administrator

  České Budějovice
 Plný úvazek
International company welcomes team member with experience in the administration of Linux and Windows operating systems.

  • Provide local IS support and onsite visits to business partners for PC and related equipment and software installation, maintenance, configuration and removal
  • Be the owner of local initiatives to improve the quality of the environment and bring new technologies
  • Troubleshoot IS requests in cooperation with IS Support Center within the focus to improve customer experience
  • Provide services to the customers that meet the Service Level Agreement (SLA) by monitoring all support ticket queues for SLA´s “Time to React” and “Time to Close” on Incidents and Service Requests
  • Adhere IS Standard procedures and documentation
  • Take ownership of any open Incident, Service Request or Change on locations under his/her responsibility and follow up until resolution
  • Coordinate and provide communication to the organization partners about their Incident, Service Request or Changes according to standard procedures
  • Responsible for regular life cycle replacements of end user equipment (Desktops, laptops, mobile phones, etc.)
  • Taking over the role of “site point of contact” for site(s) under the responsibility of the Support Area
  • Onsite coordination for local services with other teams (e.g. new telco circuit)
  • Keep the entire Server virtualization environment up and running
  • Install and maintain (patching) of any virtual machines (Windows and Linux) to eliminate any potential vulnerabilities, this also includes migration or decommissioning of obsolete virtual machines
  • Regular maintenance of the local Server virtualization environment to increase IT security
  • Responsible for regular life cycle replacements of all Server virtualization environment belonging to her / his area
  • Administration of local server landscape to be able to support any business needs
  • Setup new Linux clusters which will be required for every MES implementation on the location(s) under his / her responsibility

  • Good understanding of server virtualization (VMWare), storage and network components
  • Strong knowledge of Linux and Windows operating system
  • Experience in the administration of Linux systems
  • Knowledge of network infrastructure (switching, routing, network security, etc.)
  • Ability to provide technical feedback
  • Ability to provide proactively escalation accordingly the priority and support from customer needed
  • Troubleshooting skills
  • Oral and written communication skills
  • A strong sense of urgency and commitment to results along with strong interpersonal skills
  • Good multi-tasking skills
  • Customer Focused with empathy for our business partners and the ability to see through their eyes
  • Proactive - Ask the right questions
  • Process oriented
  • Forward thinking
  • Ability to proactively escalate situations to IS Support Services Manager in case of critical issue
  • Ability to work a fulltime / after hours, dependent on country regulations / policies and demand needed
  • Linux Foundation Certified System Administrator is a plus
  • BA degree in Computer Science / Software Engineering / or similar preferred
  • ITIL Certification is a plus
  • English (equivalent of Cambridge B2)
  • 3-5 years of IS Support experience (with focus on server Virtualization and Linux administration as a plus)
  • Ability to travel abroad

  • Position within well established and modern international production company
  • Financial remuneration commensurate with experience
  • Professional onboarding training abroad
  • Possibility to use home office up to 3 times a week
  • 5 weeks of vacation
  • Transport allowance
  • Holiday allowance
  • Flexible working hours

Naše inzeráty jsou v některých případech psány v ženském nebo mužském rodě. Tento postup byl zvolen výhradně proto, aby bylo dosaženo co nejvyšší plynulosti textu. V žádném případě se nevyjadřuje genderově podmíněný nebo diskriminační přístup naší společnosti k uchazečům a uchazečkám o volná pracovní místa.

Další nabídky v lokalitě České Budějovice

Kontaktní osoba

Marie Valentová
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