ENGLISH + POLISH Customer Service Representative - Junior/Senior

Well establish and modern international company based in Ceske Budejovice is looking for junior / senior Customer Service Representatives. After detail training and onboarding you will become a valuable member of the team taking care of key customers in Poland.

JOB DESCRIPTION

• Taking care of customers and their orders according to internal guidelines and rules
• Accurate entry of all order-related data from order creation to completion
• Working with the sales department, handling order status, resolving any procedural issues
• Coordination of shipment dispatch and logistics services
• Create and issue invoices, manage credit notes
• Proactive communication with customers, updating order status, meeting deadlines
• Resolving issues, complaints and escalating for corrective action where appropriate
• Prepare reports, support and participate in operational reviews with customers as required
• Actively use internal system to automate reports and increase efficiency of the overall customer process

CANDIDATE PROFILE

• Willingness to relocate to České Budějovice and work for a company that is a world leader in its field
• Strong communication, presentation and negotiation skills
• Experience in customer servis is a plus
• Analytical skills
• SAP knowledge, IBP knowledge is a plus
• Advanced knowledge of MS office (excel, powerpoint)
• Fluent in English and in Polish

WE OFFER

• Opportunity to be part of an international company
• Modern offices and a supportive team
• Above-standard financial remuneration according to experience
• Home office opportunity
• Meal vouchers
• Transport allowance
• 5 weeks holiday
• Flexible working hours
• Language courses